LaShon L. Earl

                                                      Dallas, Texas 75228

                                                                      (323)514-8812

    lashonearl@aol.com

 

Objective: To obtain a position where I can maximize my customer service, helpdesk and sales experience within a call center environment.   

 

Experience:

Customer Service,               Panns Restaurant

April 2013-October 2013 Los Angeles, C.A

 

·        Handled customers cash out request

·        Answered phones for customers phone orders

·        Seated guest upon arrival

·        Answered customers questions in reference to rewards card

·        Daily cash drops and cash procedures while rendering cash assistance

 

Customer Service, Spartan Staffing

September 2011-October 2012 Rochester, NY

 

·        Rendered customer service to various retail clients

·        Handled incoming and outgoing calls for customer shipments

·        Answered customer and vendor requests for orders

·        Provided customer shipment and payment status

·        Met strict deadlines and product quota for various retail clients foreign and domestic.

·        Rendered customer support in a call center environment

 

 

 

 

Customer Service, Remedy Staffing

July 2010- September 2011 Rochester, NY

 

·        Provided customer assistance via call center environment

·        Provided answers for customer inquiries in reference to Wal-Mart products

·        Assisted customers with layaway procedures

·        Promoted the sale of the Wal-Mart consumer card while meeting daily quotas

·        Handled daily and nightly cash procedures for registers

·        Assisted overnight associates with floor displays and inventory reports

 

Sales Associate, Dial America

January 2010-July 2010 Rochester,NY

 

·        Credit card sales for various Bank Of America

·        Credit card sales for American Express

·        Credit card sales for Discover

·        Credit card sales for Capital One

·        Informed customers about consolidation of credit card debt

·        Opened accounts for foreign and domestic clients

 

Customer Service, PeopleLink Staffing

July 2009-January 2010 Rochester, NY

 

·        Rendered Customer service for LiDestri Foods shipment of product

·        Production specialist

·        Sales for various food products to existing food vendors

·        Met strict quota deadlines

·        Rendered customer support for vendors shipment of goods

 

Sales and Customer Service, Countrywide Home Loans

June 2006-May 2009 Dallas, TX

 

·        Assisted mortgage holders with escrow, bankruptcy, foreclosure

·        Processed mortgage document request and taxes

·        Rendered assistance with home equity lines of credit and closing

·        Met daily sales quota for refinance

Customer Service, Sales, Helpdesk, Alliance Data Systems

April 2000-Feburary 2006 Dallas, TX

 

·        Sales associate for various retail clients

·        Collections Agent for Saks Fifth Avenue, autodial, midrange, hardcore

·        First level pc support for various clients external and internal

·        Helpdesk agent

·        Monitor networks for Shell Oil, Trw, Experian

·        Monitored network credit card transmissions for various clients credit card terminals for retail and gas station site domestic

·        Worked with network administrators for troubleshooting and problem resolutions

 

Customer Service, Mellon Financial

November 1998-Feburary 2000, Dallas, TX

 

·        Processed payments for Ford Motor Credit

·        Posted payments for Mercedes Benz

·        Processed payments for Mellon Bank

·        Rendered payment assistance for Readers Digest

·        Handled calls in call center environment

 

 

Technical Support, United States Army

June 1992-August 1998 Ansbach, Germany

 

·        Provided technical intelligence for Patriot Missile System

·        Rendered troubleshooting and analysis for Patriot Radio Transmission

·        Provided missile reload

·        Provided roll and cross roll

·        Provided Launcher and Fire Control Analysis

·        Prepped Patriot Missile for successful launch

·        Also served in the Texas Army National Guard 2000-2006

 

 

 

 

Education:

 

·       Crenshaw High School

Los Angeles, C.A

September 1988-June 1992

Graduate

 

·       Eastfield Community College

Dallas, TX

September 2000-June 2002

Information Technology

Credit Hours

 

·       Monroe Community College

Rochester, NY

September 2008-June 2009

Business Administration

Credit Hours

 

 

 

Special Skills:

Windows 1995-2010 and Microsoft Office 2010, Word, Access, Powerpoint, Excel, Internet, Intranet, Internet Search Engines, Outlook, Windows N.T, Windows XP, Windows 7, Windows 8, Apple Mac User , Paradigm 3.5 and 4.5, As400, Skiptracing, Frontpage, Lotus Notes, Data Entry, Payment Processing, Sales, Troubleshooting and Analytical Skills. 

 

 

 

References Available Upon Request